I've mentioned before how much fun I'm having participating in the development of Sacramento Public Library's online presence (largely via our Twitter and Facebook accounts) and something just happened that only reinforces my belief in social networking as a boon to our efforts both to broaden and make more meaningful our contact with our library users. At the end of the day today, I was browsing through the latest results from the RSS feed from my Twitter search for the word "library" within 25 miles of Sacramento. I came across this tweet from @brownthumbmama:
"Email fr library: books are in! Go to library: closed today for staff training. #FAIL"
Yes, it's true, the Library was closed for our annual Staff Training day. We did our best to notify folks in advance via signage, our website, and postings both on Twitter and Facebook. Nonetheless, not everyone got the message and we had at least one disappointed customer. Not cool! In the best tradition of using Twitter to engage our customers, I responded with an apology that @brownthumbmama kindly retweeted. Nice. Even nicer, though, was what I discovered when I clicked through to her profile, saw the link to her blog and was treated by this absolutely awesome tribute presumably referring to Sacramento Public Library! Even the comments on the post left by other readers are positive about the Library.
Besides the pleasure of seeing the community's fondness for the Library on display, I love this because it gives credence to the notion that its important for the Library to work at developing our online presence. There are lots of folks "out there" online talking about us; by participating in those discussions we learn more about our users while having the opportunity to respond within the online network of library users when someone has a less-than-perfect library experience.
Wednesday, October 14, 2009
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1 comments:
Wow, thanks for the mention! I feel famous. =) There were signs on the library door for weeks–I was the one who failed and forgot what day it was.
It was very exciting to get a tweet from the library though! I read it to all my cube neighbors here at work.
Yep, my post is indeed about Sacramento Public Library. I spent many hours at Southgate as a child and am now a frequent visitor at Arden-Dimick.
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