Instant Facebook Feedback

In my last post, I mentioned how pleased I felt with the results Sacramento Public Library is getting using our @saclib Twitter account as a tool for interacting with our users. Today I see the same thing happening on our Facebook fan page:



Within 47 minutes of posing a question about the desirability of using text messages for library notifications, five library users weighed in with their opinion! The effort on the part of the Library to involve customers in decision-making is minimal but the return on that effort is great! We get feedback (almost instantly) from all over the county and we have the opportunity to educate customers on some aspects of our service about which they were unaware. And, best of all, this interaction takes place in a friendly, non-boring "library instruction" kind of setting.

With more than 350 fans getting Facebook updates from SPL already (and gaining a handful of new fans every day - check out the graph!),



the Library is reaching an audience that is wider than ever. What a great opportunity for us to demonstrate to the community that we need to hear their voices as we plan for new services!